Jewelry by Rhonda - Merchant Policy Page - Please Read

Go to Shipping and Handling Charges
Go to Payment Methods
Go to Privacy Policy
Go to VISA/MC PCI Compliance information
Go to Anti-Spam Policy
Go to Order Shipment Policy
Go to Information About Jewelry Descriptions
Go to Return Policy
Go to Wholesale Policy

Shipping and Handling Charges:

All US orders ship FREE!

Yes, that is correct, we ship anywhere in the USA via USPS First Class Mail® at no charge to you. $10 minimum purchase required for free shipping. If your order is less than $10, there is a $2 shipping charge.
Please allow up to 7-10 business days for your order to arrive when shipping via USPS First Class Mail®.

If you want your order rushed and shipped via USPS Priority Mail® and do not want to take advantage of our free shipping offer, you can select that option for $6. For $6 you get USPS Priority Mail® shipping, rushed order status, email with package tracking information, and insurance. Please allow up to 5-7 business days for your order to arrive when shipping via USPS Priority Mail®.

International Orders ship via USPS First Class Mail International® for $7.

If you need expedited shipping, we have Federal Express®, UPS®, and USPS Express Mail® available at an additional charge based on package weight and shipping address...email Rhonda.

If you want to know whether or not your order can be rushed to you, how much it would cost to rush it out, and an estimated delivery date...email Rhonda.

Payment Methods:

Credit Cards: We accept VISA, MasterCard, American Express and Discover

Credit cards are processed in "real time" (with account and address verification) through our Secure Gateway Shopping Cart system provided by LinkPoint International, Inc. and CardService International, Inc.

VERY IMPORTANT! Be sure to key in your correct BILLING address (this is the address the credit card provider currently has on-file for you) for the credit card you are using (shipping address can be different). If the address does not verify, it will take longer for your order to ship (sometimes up to a week delay).

PayPal®:

1. Make your purchase selection through the shopping cart system

2. Hit the Checkout button

3. Key in your personal information and hit the Continue button - this will take you to a order summary page (make sure your order, shipping and billing information is correct)

4. Select PayPal as your payment option from the Payment Method drop down menu (listed with the credit card selections)

5. Hit the Submit Order button

6. You will now see your order receipt (print a copy of this page for your records)

7. Make your PayPal® payment by selecting the PayPal® button

Note: Pay for PayPal® orders right away to avoid shipping delays. Orders with PayPal® selected as the payment method are cancelled if payment confirmation is not received within 48 hours.

Personal Checks:

Please note: Make your check payable to Rhonda Styles and note on the memo line what the check is for (ex: Jewelry by Rhonda Order# 1000). My business is currently a proprietorship and checks must be written to me. If your check is not written to me, I will return it to you and this will hold up your order. Thanks.

Please note: Unless you are a repeat customer, items will not ship until personal checks have "cleared" the bank (this takes 7-10 days). All checks must be written in US Funds and made payable to Rhonda Styles. Returned Check Fee: $25 plus any additional fees my bank charges me. I take this very seriously!

Money Orders and Bank/Cashier's Checks must be in US funds.

Effective June 1, 2001, VISA requires all merchants who accept credit card information via any "card-not-present" transaction (such as an on-line order form, e-mail or telephone) must post their consumer data privacy policy.

Click here for more information about VISA CISP requirements

Jewelry by Rhonda complies with CISP requirements:

Install and maintain a working firewall (firewalls restrict outside connections) to protect data accessible via the Internet - Jewelry by Rhonda has installed Trend Micro (tm) PC-cillin Internet Security 2005 (tm). Live updates are constantly monitored and performed each week.
Keep security patches up-to-date (follow vendor recommendations). Jewelry by Rhonda utilizes constantly monitored live updates as recommended by vendors.
Encrypt stored data. Jewelry by Rhonda does not have access to or electronically store customer payment information.
Encrypt transmission of cardholder information sent across networks. Jewelry by Rhonda uses SSL (Secure Sockets Layer - encryption technique that makes cardholder information impossible to read) via LinkPoint Secure Payment Gateway (tm) provided by CardService International (tm).
Use and regularly update anti-virus software. Jewelry by Rhonda has installed Trend Micro (tm) PC-cillin Internet Security 2005 (tm). Live updates are constantly monitored and performed each day.
Restrict access to data. Jewelry by Rhonda does not have access to or store customer payment information.
Assign unique IDs. Jewelry by Rhonda is solely owned and operated by Rhonda Styles.
Do not use vendor-supplied default passwords. Jewelry by Rhonda immediately changes all vendor passwords to private and unique passwords known only by Rhonda Styles.
Track access to data by unique IDs. Jewelry by Rhonda is solely owned and operated by Rhonda Styles.
Regularly test security systems. Jewelry by Rhonda regularly views firewall and anti-virus logs.
Maintain a policy that address information security for employees and contractors. Jewelry by Rhonda is solely owned and operated by Rhonda Styles.
Restrict physical access to cardholder information. Jewelry by Rhonda does not have access to or store customer payment information.

Privacy Matters:

NOTICE: What personal information is collected and how Jewelry by Rhonda uses your information:

If you place an order, your name and e-mail address is captured.

Jewelry by Rhonda will never sell, rent or pass along your personal information to any other third parties under any circumstances. We respect your privacy and desire not to be "spammed". See the information we have posted on the Can Spam Act of 2003 listed below. I hate junk emails in my inbox every day, so I take this very seriously.

CHOICE: How you decide what communication you will receive from Jewelry by Rhonda:

I will contact you via e-mail in most cases. If we are working on a special order (such as wedding jewelry, cufflinks, etc.), it may be necessary for me to contact you by telephone.

ACCESS: How you will correct or update your personal information:

Your personal information is not stored with Jewelry by Rhonda, so you will enter it into a secure processing system with each order placed. This includes credit card information and shipping address.

CUSTOMER SERVICE AND RECOURSE: Changes to Privacy Policy and how to contact Jewelry by Rhonda:

This Privacy Policy was posted June 14, 2001. Jewelry by Rhonda reserves the right to change, modify or amend this policy at any time. Any updates will be posted on this page along with the effective date the update took affect. You are responsible for re-visiting this page to review my privacy policy updates.

Amended October 16th, 2001 to update new Firewall and AntiVirus information. Amended November 18th, 2001 to include live update information about Norton products. Amended October 15th, 2003 to update new Norton Firewall and AntiVirus information. Amended January 3rd, 2004 to include new anti-spam legislation information. Amended October 16, 2005 to update new Trend Micro Internet Security information. Amended October, 2005 to update firewall and anti-virus information from Norton to Trend (renewed annually)

The most efficient way to contact Rhonda Styles, owner of Jewelry by Rhonda is to email me. All other contact information is posted here.

Anti-Spam:

President Bush signed into law the Can Spam Act of 2003 (Public Law No. 108-187). This new law, effective January 1, 2004, is intended to cut down on the rising level of unsolicited commercial email. To do so, it imposes certain requirements for the delivery of commercial email and institutes certain penalties for failing to comply with such requirements.

Jewelry by Rhonda supports the passing of this national standard. Spam is something I never participated in even before the new legislation (Read my posted Privacy Policy listed above.)

VISA/MasterCard PCI Security Compliance Scans:

Visa and MasterCard require all entities that accept credit card payments over the Internet - or process, transmit or store credit card data on a network connected in any way to the Internet - to be certified to meet the Payment Card Industry (PCI) Data Security Standard. Read more about mandatory PCI security compliance.

LinkPointCart (the secure shopping cart on our website) runs on a PCI-compliant security platform and they have contracted with ScanAlert to assist LinkPointCart merchants with their secure processing requirements.

Effective January, 2009, Jewelry by Rhonda subscribed to ScanAlert's quarterly website scans for one year. This assures we are PCI compliant.

Effective April, 2010, Jewelry by Rhonda passed PCI compliance assessment and received certification from Panoptic Security, Inc. Jewelry by Rhonda also subscribed to Comodo HackerGuardian Free PCI Scanning Service for 90 days.

4/29/10 update: We also pay an annual fee to our shopping cart system provided by LinkPoint International, Inc for PCI/DSS to ensure "processing services that meet or exceed the mandatory PCI Data Security Standards". Click here for more information.

Order Shipment Policy:

In-Stock Items...Orders usually ship within 1-2 business days from the order date. If there is a reason for shipment delays (such as vacation, holiday, etc.), it will be posted on our Home Page and our News Page.

Out-of-Stock Items...Charms are re-stocked each week. Feel free to email me if there is something you want to order and it is out-of-stock.

Hand-Crafted Jewelry and Cufflinks...These orders ship as soon as possible. Please allow 1-3 weeks for your jewelry to be handcrafted and shipped. For wedding party orders, I will give you an estimated delivery date when your order is finalized.

Wedding Cake Toppers...please allow up to 3 weeks for your cake topper to arrive (usually it takes about 5-7 business days for your wedding wedding cake topper order to ship but please allow the extra time just in case there is a back-order.)

Wedding Bands...please allow up to 3 weeks for your wedding bands to arrive (usually it takes about 5-7 business days for your wedding wedding bands order to ship but please allow the extra time just in case there is a back-order.)

Jewelry Descriptions:

Effective December 2000, the Federal Trade Commission (FTC) issued guidelines for businesses that sell jewelry. These guidelines deal with accurate descriptions of jewelry products. It is up to us, the sellers, to "truthfully and non-deceptively" describe our products to you, the consumers. Click Here for more information.

Jewelry by Rhonda sells genuine cultured freshwater pearls. Our pearl jewelry comes with a pearl information card.

The Pearl Industry commonly uses the following pearl treatment processes:
Bleaching - using chemicals to whiten pearls
Buffing - with or without chemicals to remove dirt and superficial scratches
Dyeing - to achieve a desirable tint, hue or color.
Irradiation - pearls are put under strong lights to create a more uniform color

Return Policy:

We want you to be pleased with your purchase. We strive to bring you the best possible quality product at the best possible price.

We try to describe all items as accurately as possible - we would never intentionally mislead you about a piece. Please pay careful attention to the description, size specifics and picture of an item. Email us with any questions BEFORE you buy.

We are a small business, and strictly abide by a "ALL SALES FINAL" policy; however, we do understand that sometimes you order something on-line and when we get it, it is not what we thought it would be. If you are unhappy with your purchase, you should email Rhonda ASAP to find out what your replacement, return, refund, etc. options are.

Monogram Wedding Cake Toppers are non-refundable and non-returnable.

Wedding Bands are non-refundable and non-returnable.

Wholesale:

We are often asked about wholesale orders. We are a retail business, however we do sell to qualified businesses (valid state resale tax id number) at 20-45% off prices listed on this website. There may be a minimum order requirement of $100 plus shipping (no handling) charges. If you need additional information, please email me or call our answering service at 1-877-572-0735.

Visit our Cake Charms Wholesale Page (for Wedding Cake Bakers, Wedding Planners, etc.)